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Home > Customer Service

Customer Service

We're here to help! We strive to provide the information you need on our website. Our goal is to make your
experience with fun, interesting, informative and efficient.

Parental  Return Policy trusted since 1998
We want you to be happy with your purchase! If you are not 100% satisfied, Parental Guide will gladly accept your return for any reason.

NOTE: We will not accept return packages without a Return Authorization Number (RAN). ). If you return a package without an assigned RAN, the package will be denied and returned to you and all associated costs will be your responsibility. Shipping charges will be refunded only if the return is a result of our error.

How to Return a Product

  • Email us your item#, order# and the reason for your return to within 14 days of receipt of your product. We will send you an email with your Return Authorization Number (RAN) and the address to mail your return to, along with any additional return instructions.
  • Returned items must be in new and unused condition, in the original box . “New and unused” means sale-able condition; not dirty and unwashed. Personal products and final sale products cannot be returned.
  • Return shipping costs are your responsibility unless the item is damaged or defective.
  • To keep prices low, some items are subject to a 15% restocking fee, you will be notified in the return email if the restocking fee applies to your return.
  • If you have any questions about the restocking fee as it pertains to your order please email us at before we ship the product as once it leaves the warehouse we have incurred our cost.
  • All refunds granted are for the purchase price of the product less any promotional discounts and can only be issued to the credit card used for the purchase.
  • Please allow 10-14 days once we have received your return to process and credit your credit card.
  • You will receive an email message when your return and refund is processed.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via
e-mail at

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our expense. Please email us immediately upon delivery. If possible, do not accept delivery of visually damaged products.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. If you prefer to return the damaged product, contact us for a Return Authorization Number and shipping instructions.  You will receive a full refund including shipping and handling  charges both ways. There is no restocking fee for damaged or defective product returns.

Customer Service at Parental

Having trouble placing an order online?  Have a question about a product?  Want to check on the status of your order?

For faster and more complete service we recommend that you email us your questions.

Our customer service reps will check into the details of your order or questions and provide you with the appropriate information.


Email:    Available 24 x 7—Everyday!

Email is the quickest way to get your questions answered with our customer service team.
We recommend that you email us first for faster service.

Mail: Service at
         9435 Waterstone Blvd.
         Cincinnati, Ohio 45249


Canceling Your Order

If you have placed an order and would like to cancel it, please email us call us within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop a shipment in time. reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally there may be an error on our website regarding pricing, instock status of a product, or description. In these instances, customer service will notify you and ask if you would like to cancel the order or proceed with the correct pricing or information. Privacy Policy

Information We Collect and How We Use It

This is our pledge to you, our customer.  We will never sell any customer information, including e-mail addresses, to any third party. Information gathered by us will be used only by for the purpose of setting up customer accounts, newsletters, emails and communications regarding orders placed with collects certain information from and about its customers three different ways: from our Web Server logs, the user, and with cookies.

A. Web Server Logs and Cookies: A cookie is a small text file placed on your computer’s hard disk by a Web page server. Cookies cannot be used to run programs or viruses and ours automatically delete themselves after 5 days if you have not created a shopping cart during that time.
When you visit our site we may track information to administer the site and may use the cookies to track your shopping cart information once you begin actively shopping here. The cookie also eases your shopping experience by loading pages faster.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

B. Customer Information: Visitors to our site can register to purchase merchandise or to receive newsletters and emails. When you register, we will request some personal information such as name, address, email, telephone number, fax number, account number, and other relevant information. If you are purchasing merchandise we will also request financial information. The financial information we collect is used only to bill you for the merchandise you purchased. If you purchase using a credit card, this information may be forwarded to your credit card provider. For other types of registration, we may ask for the relevant info.

Our system automatically deletes your credit card information on a regular basis. Your privacy is our first and main concern. We understand you want to purchase products online and not have to worry about compromising your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our Web site and our customers, we cannot guarantee absolute security, as new security threats are constantly being dealt with.

Frequently Asked Questions

How long will it take for me to receive my order?

5-10 business days, most orders are shipped in 1-2 days from the warehouse. Special items, like personalized items or custom made products, will arrive in 10-14 business days or as defined on the product page. Special order items are identified on the product page.

Which methods of payment do you accept?

We accept Visa, Mastercard, Discover and PayPal.

How much do you charge for shipping?

We work very hard to keep our shipping charges as low as possible. Larger items may have oversized charges that are noted on the product page. Click here to check shipping rates

Can my order be shipped to a P.O. box or APO/FPO addresses?

No, sorry for any inconvenience, but we do not ship to P.O. boxes or APO/FPO boxes.

Do you ship to International addresses?

At this point in time we do not ship to international addresses.

How can I be sure of the quality of the product I order?

Every item we sell is guaranteed. We make every effort to provide  high quality products at value prices.

 How to I track my order?

You will receive a shipment confirmation email when your order ships which will include a tracking number you can use on the carrier’s website to track your order. You can also find your tracking information in order history at

Terms and Conditions

Terms of Use

Parental Guide .org  web site (the "Site")  is provided as a service to our customers. Please review the our terms and conditions , which govern your use of the  Parental web site (the "Agreement"). Your use of the Site denotes your agreement to be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. Please review the terms and conditions each time you use the Site and if you do not agree to these terms, do not use the Site.

Site Transactions

We reserve the right to refuse any order you place with Parental Guide, llc. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order, including orders  under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Right to Change Site

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

Site Contents

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by Parental Guide, llc. The Contents are intended to promote our products and services available in the United States.
While we have made every effort to display colors as accurately as possible on the Site, we cannot guarantee that your computer monitor color displays will be accurate.
The Site and the Contents are intended solely for personal use.  No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.
The content on this site does not constitute medical or legal advice. You should consult your doctor before beginning any exercise, training, athletic or nutrition program. Parental Guide, llc  is not responsible for any legal or medical  problems that may result from your engaging in any activities described on this Site or from any information you obtain from this site.
The Site may contain links to Web sites for the users’ convenience that are not under the control of Parental Guide, llc. Parental Guide, llc has no responsibility for content nor does the link constitute an endorsement for the linked Web site. 

User Submissions and comments

Parental Guide, llc. welcomes your comments regarding our products and services. However,  if at our request  you send certain specific submissions (for example product reviews or contests) or without out a request from us you send  ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree Parental Guide, llc. may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to Parental Guide, llc. Parental Guide,llc is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. Parental Guide, llc has the right but not the obligation to monitor and edit or remove any Comments.
You agree that any Comments you submit will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous, unlawful, abusive or obscene material, or contain computer viruses or other malware that could affect the operation of the Site. You may not mislead Parental Guide,llc or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. Parental Guide, llc takes no responsibility and assumes no liability for any Comments posted by your or any third party. Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site (the "Privacy Policy"). This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to update information or cancel orders if any information on the Site is inaccurate at any time,(pre and post order) without prior notice.


The materials on the Site are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Parental Guide, llc expressly disclaims any duty to update or revise the materials on the Site, although Parental Guide, llc  may modify the materials at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. Parental Guide, llc shall not be liable for any damages of any kind related to your use of the Site.


You agree to defend, indemnify and hold Parental Guide, llc. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.

Dispute Resolution

To expedite resolution of any disputes, you and Parental Guide, llc agree to the following dispute resolution procedure:
In the event of any claim or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute will first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent
(1) to Parental Guide, llc  at 9435 Waterstone Blvd. Cincinnati, Ohio  45249  or
(2) to you at: your last-used billing address or the billing and/or shipping address in your online profile.
Both you and Parental Guide, llc agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.

Choice of Law

This Agreement shall be construed in accordance with the laws of the State of Ohio, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of Ohio, County of Warren and/or the Southern District of Ohio. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Parental Guide, llc's right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Site.


These terms are effective unless and until terminated by either you or Parental Guide, llc You may terminate this Agreement at any time. Parental Guide, llc also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.